Effective Date: January 9, 2025

At Blue Monkey Plumbing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Billing Information: Payment details, including credit card information, for processing transactions.
• Service Details: Information about your plumbing needs or property details provided during bookings.
• Website Data: IP addresses, browser types, and usage patterns through cookies or analytics tools.

2. How We Use Your Information

Your information is used for the following purposes:

• To provide plumbing services, including scheduling appointments and responding to inquiries.
• To process payments and send invoices or receipts.
• To improve our services and website functionality.
• To communicate with you about updates, promotions, or follow-up surveys (with your consent).
• To comply with legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: Trusted third parties who assist in billing, payment processing, or marketing.
• Legal Requirements: If required by law or to protect our rights, we may disclose your data.

4. Cookies and Website Tracking

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may limit certain website features.

5. Data Security

We take reasonable measures to protect your personal information, including encryption, firewalls, and secure payment processing. While we strive for robust security, no method of data transmission is 100% secure.

6. Your Rights

As a Canadian resident, you have the following rights:

• Access Your Data: Request a copy of the personal information we have about you.
• Update or Correct Information: Notify us of any inaccuracies in your data.
• Withdraw Consent: Opt-out of marketing communications or data collection where applicable.

To exercise these rights, please contact us at [email protected] or +1 (604) 848-4013.

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third parties.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, and significant changes will be communicated directly to you.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 Email: [email protected]
📞 Phone: +1 (604) 848-4013