North Shore plumbing FAQs

Yes. Blue Monkey Plumbing is based in Horseshoe Bay and provides residential plumbing across West Vancouver, North Vancouver and Lions Bay. We come to your home for repairs, installations, replacements and upgrades.

Yes. We work in houses, townhomes, condos and residential strata units, including selected common-property plumbing repairs. Let us know about building access or shared water shutoffs when booking. Major building-wide mechanical projects are outside our normal service scope.

Yes. You can book a running toilet, dripping faucet, blocked sink or another small residential plumbing job. Have a few things that need attention? Tell us when booking so we can plan the visit. One call-out applies to the visit, not to each repair.

Call during our regular hours, Monday to Friday, 7:00 AM to 4:00 PM. We help with active leaks, burst pipes, overflowing toilets and drain or sewer backups, subject to availability. Call to confirm urgent dispatch timing; same-day attendance is not guaranteed. For a scheduled visit, use Book Online Anytime to choose from the appointment times available in Jobber.

For local urgent-help information, see Emergency Plumber West Vancouver or Emergency Plumber North Vancouver.

After-hours emergency visits by appointment, subject to availability. Call to check. We confirm the appointment and applicable pricing before attending. An online booking or message does not confirm an after-hours emergency visit. After-hours call-out: $255 + GST per visit. This replaces the regular $99 call-out and covers administration, travel and arrival with a stocked service van. Checks, repairs and parts cost extra. We explain the work and price for your approval before starting.

The business-hours call-out is $99 + GST per visit. It covers administration, travel and arrival with a stocked service van. Repair work, parts and any investigation are separate and priced before you approve them. The call-out is not deducted from the repair and remains payable if you decide not to proceed.

See standard service examples and complete single-job totals on Pricing & How We Work.

We normally give a fixed price for clearly defined work. When the scope can vary or cannot reasonably be known in advance, we explain a price range or how the next step will be priced. You approve that pricing basis before we proceed.

Our website prices describe specific standard services. When your job matches the published scope, that service price applies. We confirm the proposed work and price on site. Any checks needed first are separately priced for your approval. A phone description or photo alone is not a binding quote.

Yes. Each service has its own price, but the $99 + GST call-out applies once per visit, not once per repair. Tell us about all the jobs when booking. A separate return visit normally has its own call-out unless it is included in your approved quote or is a covered workmanship correction.

We agree the checks with you first. These may include testing, taking fittings apart, thermal imaging, moisture checks or openings in walls and ceilings. Roof, attic or crawlspace access is included only when agreed and safe. Sewer camera inspections are priced separately.

We explain what we’ll check and give you a price. You approve before we start.

The call-out, checks and repairs are charged separately.

You pay for the checks we do, even if we haven’t found the cause. We ask before doing anything that costs more.

We provide residential repairs, drain clearing and cleaning, installations, replacements and upgrades. Our work includes leaks, toilets, faucets, garburators, electric hot water tanks, water pressure, valves, Flo by Moen, and stormwater sump and sewage pumps. Pump wiring and electrical hookups are separate; we do not do gas, heating or HVAC work.

Explore our residential plumbing services. Cannot find your job? Call us; the website is not an exhaustive service list.

Both are possible. We can supply suitable toilets, faucets, garburators and other plumbing products, or install a homeowner-supplied item that is complete and compatible. Send the make and model when booking so we can plan the work. Product warranties and installation workmanship are separate.

We listen, check the plumbing, explain what is needed and give you a price. You approve before we start. We test the completed plumbing and tidy the work area. Where parts, access or the scope require another visit, we explain the next step rather than promise everything can be completed immediately.

Call +1 (604) 848 - 4013 or use Book Online Anytime. Send your name, service address, email and a short description of the job. Photos or product details are helpful, but you do not need to diagnose the problem.

Our Jobber online booking form lets you choose an available appointment date and time. Enter your postal code, select the service and complete the required contact and property details, then continue to the appointment calendar. The calendar appears after those details, not on the first screen. Select an available time and complete the final booking confirmation. Your appointment is booked when Jobber displays the confirmation for your selected date and time; you do not need to wait for a callback to choose a scheduled appointment. Urgent dispatch and after-hours visits require separate confirmation. Arrange safe access and an adult or authorised representative who can approve the work. Tell us about building approvals or shared shutoffs before the visit.

Payment is due when the visit or approved work is complete, unless agreed otherwise in writing. The price is explained before you approve the work. Full payment conditions are set out in our Terms and Conditions.

Three years on qualifying paid Blue Monkey workmanship completed on or after 27 August 2026. If a covered problem is confirmed to have been caused by our workmanship, we correct it without another call-out or labour charge. Earlier work keeps the coverage in effect when it was completed.

The guarantee covers our specific work, not the entire plumbing system or product defects. Read the coverage and conditions.

Products we supply keep their applicable manufacturer or supplier warranty, separate from our workmanship guarantee. Contact us first about an item we supplied. For an item you supplied, the product warranty is through its seller or manufacturer; qualifying installation workmanship can still be covered by our guarantee.

No. Drain cleaning, unclogging and recurring blockages are excluded. Qualifying plumbing repairs or installations are covered separately. If a drain needs more involved work, we explain the findings and price the next step before you approve it.

It applies only to the labour for an eligible, clearly defined fixed-price repair that we attempt but cannot complete for reasons within our control. The call-out, approved investigation, materials and other authorised work remain payable. Drain cleaning is excluded. Read the full repair promise.

Our plumbers hold recognised SkilledTradesBC and Red Seal plumbing qualifications. Blue Monkey Plumbing carries commercial liability insurance and maintains WorkSafeBC coverage where applicable.

Learn about our family-run company or read homeowner reviews.