Blue Monkey Plumbing
Blue Monkey Plumbing
When we complete a plumbing repair or installation, we stand behind that work. If something is not right with what we did, we will come back and sort it out.
Our guarantee gives you clear, reliable cover on the work we carry out - so you always know exactly where you stand.
For protection before a repair is completed, see our No Fix, No Fee policy.
Our guarantee is tied directly to the plumbing work we completed and the items we supplied and installed as part of that work.
If we complete a repair or installation, that specific work is covered for 12 months. If a repair cannot be completed, protection may instead fall under our No Fix, No Fee policy.
Our workmanship
Covered for 12 months on the specific work we completed.
Supplied parts and materials
Covered where we supplied and installed them as part of that same work.
Fixtures and equipment
Some items follow the manufacturer or supplier warranty process where the issue is a product failure.
Simple rule: if the issue relates to the work we completed, we take responsibility for it. If it sits outside that work, we will explain it clearly and guide you on the next step.
We cover the plumbing work we carried out and the items we installed as part of that work.
If a problem is caused by how we completed a repair or installation, it falls within our guarantee and we will correct it.
Parts and materials we supplied are covered as part of that same job. Larger fixtures or equipment may be handled through the manufacturer or supplier warranty process where appropriate.
When you contact us, we assess the issue properly and confirm whether it relates to our work or something separate within the system.
Plumbing systems involve multiple connected components. Not every issue is caused by the work that was completed, so we treat each situation based on what is actually happening.
In these situations, we explain clearly what is happening and recommend the correct next step so the issue can be resolved properly.
If you have a concern about the work we completed, get in touch and we will take a proper look.
We inspect the area and determine whether the issue relates to our work or something separate within the plumbing system.
If it relates to our work, we take responsibility and correct it. If it is separate, we explain clearly and guide you on the next step.
Full warranty wording is set out in our Terms and Conditions.
Whether it relates to previous work or something new, we will assess it properly and give you clear direction on what to do next.