Three years behind our work
Qualifying defects in the specific plumbing workmanship completed by Blue Monkey Plumbing are backed for 3 years, subject to the payment conditions below.
Blue Monkey Plumbing
Blue Monkey Plumbing
Our name's on it. Three years behind it.
You should be able to choose a plumber without wondering what happens after the van leaves. If a covered problem is confirmed to have been caused by our workmanship, we return and put it right.
Product warranties are separate and vary by item. Products we supply keep the warranty protection that applies to them.
Serving West Vancouver, North Vancouver and Lions Bay. Pricing is explained before approved work begins.
Effective 27 August 2026. Earlier work remains subject to the workmanship coverage in effect when it was completed.
“Fully professional, on time, good-natured and very easy to work with. Blue Monkey is our number one choice for plumbers.”
Richard, Google review Read more homeowner reviews
When you invite a plumber into your home, you are trusting the workmanship that stays behind after the job is finished. We take that responsibility seriously.
Blue Monkey Plumbing provides a 3-Year Workmanship Guarantee on qualifying plumbing workmanship it completes.
Three years on qualifying Blue Monkey workmanship, separate product protection, and a clear remedy if covered workmanship needs correcting.
Qualifying defects in the specific plumbing workmanship completed by Blue Monkey Plumbing are backed for 3 years, subject to the payment conditions below.
Product warranties are separate and vary by item. Products supplied by Blue Monkey Plumbing keep the warranty protection that applies to them.
If a valid workmanship issue is confirmed, we correct the covered workmanship without another call-out or labour charge.
Our voluntary three-year workmanship guarantee is available only once the amount properly due on the invoice for the qualifying work has been paid in full, after agreed discounts and credits. Payment of an agreed reduced balance counts as payment in full. Later payment makes coverage available for the remainder of the original three-year period from completion; it does not restart that period.
If all charges for the completed work are voluntarily waived and no payment has been received, this additional guarantee is not included unless we expressly confirm otherwise in writing. A billing correction, a refund or credit required by law, or work carried out to honour an existing guarantee does not remove coverage under this condition.
This payment condition applies only where supplied and agreed before the affected work. It does not remove statutory consumer rights, any lawful right to withhold or set off payment, separate product protections, or our responsibility for defective or negligent work under the agreement or law. Unpaid unrelated invoices do not affect coverage for qualifying work that has been paid in full.
Payment condition added 29 September 2026 for future agreements. Read section 11.1A of our Terms and Conditions.
You will not be left guessing who to call or what happens next.
Tell us what you have noticed. We will review the work completed and arrange the appropriate next step.
We determine whether the concern relates to our workmanship, the product itself or another part of the plumbing system.
If a valid workmanship issue is confirmed, we return and correct the covered workmanship without a call-out or labour charge. If the issue is separate, we explain the next chargeable step before proceeding.
A product can fail even when it was installed correctly. That is different from a problem caused by how the plumbing work was completed.
Contact us first. We will assess whether the concern appears to involve our workmanship, the product itself or another plumbing condition. Where applicable, we can help with the manufacturer or supplier process.
Qualifying standard installation workmanship on a suitable client-supplied product is backed by our 3-Year Workmanship Guarantee. The product itself remains subject to the warranty or rights available from the retailer, supplier or manufacturer. If non-standard adaptation is required, we explain any guarantee limitation before proceeding.
Clear scope: our guarantee applies to qualifying Blue Monkey Plumbing workmanship. It is not a three-year product warranty or a guarantee of the entire plumbing system. Product warranties vary by item. Non-standard adaptations involving client-supplied products are covered only to the extent expressly confirmed in writing before work begins.
Full coverage details, conditions and exclusions are set out in our Terms and Conditions.
We explain what we see, confirm pricing before approved work begins and complete the job carefully. Then we put our name behind qualifying workmanship for 3 years.
Our name's on it. Three years behind it.