Privacy Policy

Who we are

What we collect

• Contact details: name, phone number, email address, and service address.
• Job information: appointment times, work notes, photos, and invoices.
• Payment information: processed securely by third parties; we do not store full card numbers.
• Communications: calls, texts, and emails related to your service.
• Website usage data: pages visited, device type, approximate location, and interactions.

How we collect information

• Directly from you: when you call, text, email, or submit an online request.
• On site: during assessments or when job-related photos are taken.
• Automatically: through cookies and analytics tools when you use our website.

How we use your information

• To schedule, perform, and invoice plumbing services.
• To communicate about bookings, quotes, and follow ups.
• To improve our website, services, and customer experience.
• To meet legal, tax, safety, and insurance requirements.
• With your consent, to send occasional service updates or offers. You can opt out at any time.

Use of AI tools

Blue Monkey Plumbing may use artificial intelligence tools to help with administrative tasks such as drafting communications, organizing notes, improving website content, summarizing service information, or improving internal workflows.

We do not use AI tools to make final decisions about whether to provide plumbing service, pricing approval, warranty coverage, or customer eligibility. Final decisions are made by Blue Monkey Plumbing.

Where AI tools are used, we aim to limit the personal information shared, avoid unnecessary sensitive information, and use these tools only for legitimate business purposes connected to operating and improving our service.

Cookies and analytics

We use cookies and similar technologies to operate our website and understand how visitors interact with it.

You can manage cookies through your browser settings. Disabling cookies may affect certain site features.

By continuing to use this website, you consent to the use of cookies as described above.

Who we share information with

We do not sell personal information. We share limited information only with trusted service providers as required to operate our business:

• Website hosting and security providers
• Scheduling, invoicing, and payment processors
• Communication and email service providers
• Analytics providers
• Professional advisors such as accountants and legal counsel
• Government authorities when legally required

Retention

We retain personal information only for as long as necessary to provide services and meet legal, tax, and regulatory obligations. Information is then securely deleted or anonymized.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we act promptly to address any issues.

Your rights

• You may request access to or correction of your personal information.
• You may withdraw consent for optional communications at any time.
• If you have concerns, you may contact us or the Office of the Information and Privacy Commissioner for British Columbia.

oipc.bc.ca • 1 800 663 7867 (BC)

International visitors

Our systems and service providers are located in Canada. By using our website, you acknowledge that your information may be processed in Canada.

Children

Our services are intended for homeowners and property managers. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date.

Contact about privacy

Privacy Officer
Blue Monkey Plumbing Ltd
6336 Argyle Ave, West Vancouver, BC, V7W 2E6
+1 (604) 848-4013
support@bluemonkeyplumbing.ca

Trademarks and brand ownership

Blue Monkey Plumbing™ and the Blue Monkey Head Design™ are trademarks of Blue Monkey Plumbing Ltd. All brand names, logos, slogans, and visual elements on this website are the property of Blue Monkey Plumbing Ltd and may not be used without written permission.

© 2022-2026 Blue Monkey Plumbing Ltd. All rights reserved.