Effective Date: January 9, 2025

Welcome to Blue Monkey Plumbing! These Terms and Conditions govern your use of our services and website. By engaging our services, you agree to the terms outlined below.

1. General Service Terms

• All services are subject to availability. While we strive to meet every appointment, unforeseen circumstances (e.g., emergencies or weather conditions) may affect scheduling.
• Our technicians are licensed, insured, and registered with WorkSafeBC for your safety and peace of mind.
• Rates are subject to change. Please refer to our Plumbing Rates page for the latest pricing.

2. Call-Out Fees and Labour Charges

• A call-out fee applies to each visit and covers the arrival of a technician with a fully stocked van.
• Labour is charged per 15-minute intervals after the first hour, as detailed in our pricing schedule.

3. Materials and Parts

• All materials, parts, fixtures, and equipment provided by Blue Monkey Plumbing are subject to a 62.5% markup, which includes sourcing, handling, and warranty protection.
• Provincial Sales Tax (PST) and Goods and Services Tax (GST) are applied as per Canadian regulations.
• Clients may choose to supply their own materials; however, Blue Monkey Plumbing does not warranty client-supplied items.

4. Payment Terms

• Payment is due upon completion of services unless otherwise agreed.
• Invoices not paid within 30 days will incur a 2% monthly interest charge on the outstanding balance.

5. No Fix, No Fee Guarantee

• This guarantee applies to general plumbing repairs and diagnostics as outlined in our No Fix, No Fee Terms.
• The guarantee does not apply to issues arising from:
  • Client-supplied parts or equipment.
  • Declined recommendations for required repairs.
  • System failures beyond repairable scope.

6. 12-Month Warranty

• We offer a 12-month warranty on labour and materials supplied by Blue Monkey Plumbing.
• The warranty excludes:
  • Client-supplied materials.
  • Recurring issues like clogged drains caused by misuse.
  • Damage resulting from improper system maintenance.

7. Manufacturer Warranty Responsibility

For equipment, fixtures, and materials supplied by Blue Monkey Plumbing, it is the client’s responsibility to register any applicable warranties directly with the manufacturer.

• The manufacturer’s warranty is strictly an agreement between the client and the manufacturer.
• Blue Monkey Plumbing is not responsible for registering, managing, or processing claims related to manufacturer warranties.
• Clients are encouraged to review warranty details and complete registrations promptly to ensure coverage.

Our team is available to provide general guidance on warranty documentation if needed, but we cannot act as an intermediary for claims or disputes.

8. Disposal of Materials

• Optional disposal of old fixtures, piping, or equipment is available for an additional fee.
• Disposal is handled responsibly, with recycling prioritized whenever possible.

9. Cancellation and Rescheduling

• Cancellations or rescheduling requests must be made at least 24 hours before the appointment.
• Late cancellations may incur a call-out fee.

10. Website Use

• All content on our website, including text, images, and logos, is the property of Blue Monkey Plumbing and may not be used without permission.
• By using our website, you consent to the use of cookies and data collection as outlined in our Privacy Policy.

11. Liability

• Blue Monkey Plumbing is not responsible for:
  • Pre-existing damage or faults in your plumbing system.
  • Issues caused by third-party installations or modifications.
  • Delays due to circumstances beyond our control (e.g., supply chain disruptions).

12. Governing Law

• These Terms and Conditions are governed by the laws of British Columbia, Canada.

13. Contact Us

For questions or concerns regarding these terms, please contact us at:
📧 Email: [email protected]
📞 Phone: +1 (604) 848-4013